Because our products are handmade and carefully crafted in small batches, we have specific policies in place to ensure fairness for both our customers and our shop.

Please read this policy carefully before purchasing.

All Sales Are Final

Due to the handmade, consumable, and sensory nature of slime and related products, all sales are final. We do not accept returns or exchanges.

However, if there is an issue with your order, we are happy to help resolve it.

If There Is an Issue With Your Order

If your order arrives with a problem (such as damage, missing items, or an error on our part), please contact us within 48 hours of delivery.

When reporting an issue, photo or video proof may be required so we can properly assess and assist.

Resolution Process (Fix First Policy)

Our priority is to resolve issues before issuing refunds. Depending on the situation, resolutions may include:

• Troubleshooting guidance

• Replacement of the affected item

• Store credit

Refunds are considered only if the issue cannot be reasonably resolved through the options above.

Refund Policy

Refunds are not automatic and are issued at our discretion.

Refunds may be approved only if:

• The issue cannot be fixed or replaced, and

• The customer has cooperated with reasonable resolution attempts

Refunds may be denied if:

• The customer refuses troubleshooting or replacement options

• The customer does not provide requested proof

• The issue is reported outside the allowed timeframe

• The issue is due to normal texture changes, personal preference, or environmental factors (such as temperature or humidity)

Texture & Environmental Disclaimer

Slime textures may change due to:

• Weather or temperature during shipping

• Handling, stretching, or storage

• Personal texture preferences

These changes are normal and do not qualify for refunds. We are always happy to provide care tips or troubleshooting help.

Repeat Claims & Abuse of Policy

To maintain fairness:

• Refunds may be limited or denied for customers with repeated claims or refund requests

• We reserve the right to refuse service or cancel future orders if policy abuse is suspected

This policy helps protect our small business and allows us to continue creating high-quality handmade products.

Customer Responsibility

By placing an order, you agree to:

• Read all product descriptions

• Understand our shop policies

• Contact us respectfully if an issue arises

We are always happy to help when policies are followed

Replacement Policy

We want you to be happy with your order. Replacements are available only for items that are deemed eligible and approved by us.

Replacement requests may be approved for:

• Items that arrive damaged due to shipping

• Incorrect items sent

• Missing items from an order

To be considered for a replacement, customers must:

• Contact us within [insert timeframe, e.g., 48 hours] of delivery

• Provide clear photos and/or videos of the issue, including packaging if applicable

• Include their order number in the request

All replacement requests are reviewed on a case-by-case basis. Approval is not guaranteed.

Please note:

• Replacements are not provided for issues caused by misuse, improper storage, or normal wear and tear

• Variations in handmade items are normal and not considered defects

• Once a replacement is approved, we will ship a replacement item; refunds are not guaranteed unless stated otherwise

We reserve the right to deny replacement requests that do not meet the above requirements.

Contact Us

If you have any questions or concerns about your order, please reach out—we genuinely want you to have a great experience.

💛 Thank you for supporting us!